Aug 1, 2018 - Can the Xbox One download games when off? Yes, through Instant-On mode. When you first boot up your Xbox One, you'll be offered the.
The Xbox One X is the most powerful console ever created. Capable of playing many games in native 4K resolution at 60 frames per second and taking up even less space than previous Xbox One models, it’s a technical marvel. However, there have still been several Xbox One X problems — both trivial and severe — since it launched in 2017.
Luckily, the majority of these problems can be fixed by following a few troubleshooting steps, so you’ll be ready to blast the Swarm in Gears of War 4 or set a record in Forza Horizon 4 in no time. For a full rundown of common problems on the standard Xbox One, check out our previous guide, but for problems specific to the Xbox One X, you have come to the right place. Here are some of the most common Xbox One X problems and how you can fix them.
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Getting in touch with Microsoft
Method | Contact |
Live chat | Website |
Forums | Website |
Self-help | Website |
Phone | 1-800-4-MYXBOX (Support agent hours: M-F 9 a.m.-5 p.m. PT) |
@XboxSupport |
Games aren’t displaying in 4K or HDR
If games aren’t displaying in 4K with your Xbox One X, the problem is likely with a setting on your television. Occasionally, it could be something as simple as the game not supporting 4K, or a setting within the game limiting the resolution in favor of another feature.
Possible solutions:
We created a full guide for getting the most out of 4K and HDR with your Xbox One X, but here are the basics:
- Make sure you are using a “high-speed” HDMI cable. If you’re using the standard cable that came with your Xbox One, you already are using one. Replacements are available for next to nothing in case something happens with the original.
- Make sure the HDMI port on your television is HDMI 2.0a/HDCP 2.2-enabled. These are the only ports on your television that will be usable for 4K and HDR content. If you are using an HDMI switcher or AV receiver, make sure it is also HDMI 2.0a/HDCP 2.2-enabled. This will allow you to plug several consoles into your television’s one or two compatible ports.
The Xbox One X suddenly shuts off
It’s the worst possible thing that could happen to your Xbox One X. You’re in the middle of a PlayerUnknown’s Battlegroundsmatch and are just a few seconds away from a “chicken dinner” when your console completely shuts down. The screen is black, and you may not be able to turn the console back on.
Possible solutions:
In some cases, your console itself could be faulty. If this is the case, your only option is to send the console back to Microsoft for a replacement or a repair. In order to do this, use the Xbox product registration tool and input your system’s serial number. It’s located all the way to the right on the back of the Xbox One X and is labeled “SN.”
- Before you pack your Xbox One X to send back, however, you will want to check the power cable. A handful of users who encountered their system spontaneously turning off were able to fix the issue by swapping out the included cable for a third-party cable. Because the Xbox One X uses an internal power supply, the basic Nyko AC power cord sold at GameStop is reportedly compatible — and it also works with the PlayStation 4. Unfortunately, unlike the original Xbox One, if your power supply is faulty, you won’t be able to swap it out.
- If you previously owned the Xbox One S, users have also reported success with that console’s power cable. It is identical to the one included with the Xbox One X.
You’re not automatically signed into Xbox Live
If you use the energy-saving mode instead of “instant on” on your Xbox One X, you’ll occasionally power up your console and find that it isn’t connected to Xbox Live. This is sometimes due to a hiccup on Microsoft’s end, and you can simply manually enter your login information to reconnect, but it’s often caused by a seemingly short memory in the console itself — it has basically forgotten your Wi-Fi network.
Hit the home button on your Xbox One controller to bring up the guide, then select the gear symbol to be taken to the settings screen. From here, select Network, then Network settings, and finally, Set up wireless network. Choose the network you wish to use and enter the password, and you’ll be back online.
We’ve noticed this problem tends to occur when you haven’t played on your Xbox One X for a few weeks. In our experience, it isn’t caused by the Wi-Fi network, as our PlayStation 4 and Switch both reconnected without issue after extended downtime.
Should your console disconnect from Xbox Live intermittently, the problem could be related to your modem or router. Try changing from the 2.4GHz channel to the 5GHz channel, or vice versa, and you could experience fewer issues.
You’re forced to download 4K updates for games
The Xbox One X handles file management for its 4K “enhanced” games for you, which makes things easier, but may also force you to spend a lot more time and bandwidth downloading them. Virtual games for tweens no download. On the One X, Xbox One “Enhanced” games automatically download the enhanced version of the game, which may be double the size of the standard version. There is no way to download the standard game, even if you aren’t using a 4K TV — the games will not play on the console without the update. If you own an older Xbox One and plan to transfer your games over to the Xbox One X, this is another step between you and your games.
Solutions:
- Not all games support 4K or other Xbox One X enhancements yet, and if you have any unsupported games installed on your current Xbox One, you will be able to play them right away after you transfer your content and your other games update. This isn’t an ideal solution, however, as many of the biggest and newest Xbox One games have already received enhancements.
- You can mitigate the wait by planning ahead and downloading the 4K updates to your original system. Open up your system settings and select System, then Backup and transfer, and you will see the option to Download 4K game content. Check this box and supported games will automatically begin the update process, meaning they’ll be ready to go as soon as you move them to the Xbox One X.
You can’t use Kinect
Like the Xbox One S before it, the Xbox One X doesn’t have a Kinect port built into it. This means that without the use of an adapter, you will be unable to use the sensor for supported games or the Xbox One’s user interface. Unfortunately, both the Kinect sensor and the adapter have been discontinued, so you won’t be able to purchase them from Microsoft directly.
Possible solutions:
- Nearly every voice command originally designed for Kinect is now compatible with a microphone-equipped headset. You can’t turn your console on using your voice without Kinect, but you can use the feature to move throughout the menus and make selections. However, you must be using the Cortana assistant for this to work. The original Xbox voice commands aren’t compatible with headsets.
- Both the Kinect and Kinect adapter are still technically available through third-party sellers, though prices are already quite high. (You may wind up paying as much as you did for the Xbox One X itself). Unless you have a really good reason for needing a Kinect and you don’t want to use the original model Xbox One, just let it go.
The Xbox One X won’t turn on with a controller
Occasionally, your Xbox One X will refuse to turn on when you hit the center button on your controller. Even after unplugging the console from the outlet and swapping out your controller’s batteries, the system simply won’t power up. It’s a scary issue to encounter, but the solution is much simpler than you’d expect.
Solution:
- Press the power button on the front of the Xbox One X and the system will boot up as it normally would, and you will be able to connect your controller as well. Next, shut the system back down and attempt to power it back on with the controller — on both Xbox One X and Xbox One S, we found this solved the problem 100 percent of the time. If it happens again, just repeat these steps and you will be ready to play.
Editors' Recommendations
Today's video game consoles are quickly shifting over to online-centric experiences, with digital distribution, multiplayer and content expansion packs being the norm for big budget titles. With this new-found focus, getting the best connectivity hugely enhances your Xbox One experience. Here are some in-depth tips to improve your console's networking setup.
Before getting underway with improving your console's connectivity, you'll first need to make sure your console is correctly connected. The Xbox One supports both wired and wireless connections, with a relatively streamlined setup process.
Wired connections almost always offer the best speeds and stability, with a direct line to your console. While wireless can still provide adequate download and upload speeds, a wired connection is unmatched, especially over distance. By going wireless, you'll be getting the benefits of convenience, without a physical cable between your router and console.
Connecting to Xbox Live with Wi-Fi
To connect your Xbox One to the internet with a wireless connection, you'll need an active Wi-Fi connection within range of the device. By following the steps below, getting your console first connected to the internet is relatively streamlined.
- Unplug your ethernet cable, if one is connected.
- Open the Settings app on your Xbox One console.
- Navigate to the Network tab.
- Select Network settings.
- Select Set up wireless network.
- Choose your wireless network from the list of available networks.
- Enter your network password. If correctly entered, an on-screen notification is displayed, reading 'Everything is good.'
- Click Continue to finish the setup process.
Connecting to Xbox Live with a wired connection
For those using a traditional wired connection, the setup process on Xbox One is significantly easier. To get started, simply plug an ethernet cable into the back of your console. After the cable is recognized, the console will automatically attempt to connect to Xbox Live.
Fix multiplayer issues over Xbox Live
A near-instantaneous connection is often required for online multiplayer experiences, with even the slightest delay potentially making for game-breaking issues. While the complexities of modern networks can result in a wide range of problems, we've compiled some fixes for common issues.
1. Check your connection
Before attempting to improve multiplayer connectivity, we first recommend checking your connection via your Xbox One. This will give you an idea of various network statistics, which can be used to diagnose any potential problems with your current setup. Network statistics can be obtained via the console's Settings app using the steps listed below.
- Open the Settings app on your Xbox One
- Navigate to the Network tab
- Open Network settings
- Select Detailed network statistics on the right side of the screen
After your connection is checked, values for speed, packet loss, and latency should all be displayed on the screen. These can all influence multiplayer performance, determining how efficiently data is transferred between your console and a server. Speed should be as a high as possible, with lower packet loss and latency ideal. From previous experience, we recommend over 2MBps for a passable multiplayer experience, a packet loss close to zero percent, and latency under 200 ms.
2. Multiplayer design is sometimes to blame
Depending on the type of game you're playing, ideal conditions sometimes aren't replicable due to the nature of a game's online infrastructure. Although most of today's titles launch with stable multiplayer functionality, approaches to networking have infamously harmed certain games from the outset. Two common approaches to online networking are often seen nowadays: peer-to-peer (P2P) networking or dedicated servers.
Dedicated servers are becoming increasingly popular, with a central server hosted solely to accommodate multiplayer matches. Often hosted in a central location with low latency unrivaled by other solutions, this setup can reduce any form of noticeable lag within the capabilities of the host. Provided dedicated servers are hosted across the globe, lag is less common with this type of technology.
P2P networking relies solely on player networks to host multiplayer matches, using one of the player's consoles as a central server. Although this is a considerably cheaper option to develop, using a home connection to host multiplayer matches can result in undesirable latency and interruptions not seen with dedicated servers.
While dozens of hosting factors can cause multiplayer issues, users can expect better performance with dedicated servers. If you're experiencing issues with some multiplayer games, the cause may simply be linked to the game's design. Make sure to search online to see if other users are experiencing issues and whether certain titles can be improved on a per-case basis.
Xbox One Games Online Download
3. Aiming for Open NAT
Network Address Translation (NAT) allows multiple devices to map internal IP addresses to external addresses, for use when connected to the internet. This technology plays a huge role in connectivity with multiplayer games, deciding how incoming traffic is handled.
When connected to Xbox Live, you may have seen terms thrown around which indicate the leniency of NAT types. Download game special force 2 full version. This somewhat represents your compatibility with other players, with stricter NAT types often experiencing issues with multiplayer connectivity. A good way of showing how NAT influences connectivity is through a handy grid courtesy of Xbox Support. This shows compatibility between NAT types and why aiming for Open NAT makes for the best overall experience.
On a surface level, users with Open NAT will usually see the best experience on Xbox Live. While getting your NAT open is ultimately the end goal for the best connectivity, this has proven to be difficult for many users. There are a few workarounds which can improve your NAT. Here are some of the most effective options you might want to consider.
Note: Do not use a combination of Universal Plug and Play (UPnP), port forwarding and DMZ when configuring your Xbox One's connectivity. Make sure these are all disabled before moving between steps.
- Universal Plug and Play: UPnP is a set of protocols which automatically handles port mappings in an attempt to improve communication in an effective manner. Although UPnP is automatically enabled on most modern routers, enabling this for the first time can drastically improve general connectivity. Again, the steps for checking can vary hugely between routers, so we recommend searching around online for your exact model.
- Port Forwarding: Port Forwarding shares its similarities with UPnP. However, it requires manual rules to forward specific ports. Opening and forwarding specific ports on a per-service or per-game basis ensures the best connectivity with certain titles. For more information on port forwarding with your router, search online for specific information for your router.
- DMZ: A demilitarized zone (DMZ) can be set up to remove internet restrictions on a device, essentially telling your router to send unsolicited traffic to your console. While this is almost certain to improve your NAT, it should be used as a last resort when troubleshooting. This is fine to use on an Xbox One console due to the restricted nature of the OS, but it should never be attempted with a standard PC.
Reduce Xbox One data use
With file sizes on the rise and a heavier reliance on internet access, modern consoles are prone to eating up data. If you're on a connection associated with a data limit, saving up those bytes is crucial to prevent a hefty bill. These are our top tips for reducing your Xbox One's data usage.
1. Check data usage in the Settings app
Before attempting to reduce your Xbox One's data usage, it's good to get a rough idea of the bandwidth your console uses at this point in time. That ensures your Xbox One's data use is worth addressing while also providing insight into your estimated savings after applying the following tips. Luckily, an in-depth breakdown of bandwidth use is tucked away within the Xbox One's Settings application.
- Open the Settings app on your Xbox One
- Navigate to the Network tab
- Open Network settings
- Select Bandwidth usage on the right-hand side of the screen
Xbox One Instant On Download Games Play
A log of your console's data use should now be displayed on the screen, with hourly figures for the past 24 hours alongside usage breakdowns on a per-month basis. This should give you an idea of how much data your console currently consumes and how it relates to any data caps you may have in place.
2. Disable automatic updates
As convenient as they may be, automatic updates are one of the easiest ways to unknowingly exceed your data limit with an Xbox One. With some recent titles surpassing 100GB, restricting the way your Xbox One updates can save a lot of data in the long run. Although this means you'll have to manually trigger updates as you want them, it can prevent undesired updates from sneakily downloading in the background. By enabling the Xbox One's energy-saving mode using the following steps, this prevents updates from downloading automatically.
- Open the Settings app on your Xbox One
- Navigate to the Power mode & startup tab
- Change the console's power mode to Energy-saving
While this will prevent unwanted downloads, your Xbox One will no longer take advantage of sleep mode. If you want this feature, we simply recommend uninstalling unused games and apps to prevent updates from being downloaded.
3. Install via discs whenever possible
Even with Microsoft pushing towards a digital future, physical discs are still here to stay. If you're an avid gamer who frequently buys new games, buying a retail copy can be an easy way to cut down on data use. With disc-based titles installing directly off the disc, you'll only be using bandwidth for updates over Xbox Live. You'll probably find gaming a lot cheaper, too, with physical copies more heavily discounted than their digital counterparts.
4. Avoids becoming increasingly common for modern routers to offer dual-band connectivity, which provides access to both frequencies.
While 5GHz ideally offers a higher throughput than a 2.4GHz connection, you'll lose range in the process. However, the range of 2.4GHz connections isn't always a good thing, with possible interference from other 2.4GHz networks and separate local wireless devices. While wired is the way to go if possible, 5GHz networks are a great step up from the standard 2.4GHz offering.
3. Close all games and apps
Due to the nature of the Xbox One's OS, resources are prioritized for games and apps that are currently active. While this ensures a smooth overall experience, downloads can see reduced speeds when left running in the background. Software that also requires significant bandwidth, such as streaming applications, may also impact this speed.
To ensure content is downloaded at the fastest possible rate, close all games and apps currently running on the console. Alternatively, if you're using the Xbox One's instant-on power mode, games can be downloaded while the console is in a sleep state.
4. Avoid peak times
If you're often on your Xbox when you're first back from work or school, you may be experiencing lower-than-expected download speeds during peak times. Affecting both your internet service provider and Xbox Live, downloads may simply be slower due to high demand for the service. While there isn't a huge amount you can do to resolve such issues, you can try downloading content at a quieter time of day.
5. Change DNS settings
Domain Name System (DNS) settings are a huge aspect of the web, translating web domains to their internet protocol (IP) addresses. DNS servers are used to perform this translation and are the gateway to establishing connections to an address.
In most cases, users will most likely use the default DNS settings offered by your internet service provider (ISP). While using these settings is perfectly viable, you may see increased speeds when switching to a third-party anycast solution. Here's how to take advantage of popular third-party DNS services such as GoogleDNS and OpenDNS, on your Xbox One console.
- Open the Settings app on your Xbox One
- Navigate to the Network tab
- Open Network settings
- Select Advanced settings
- Select DNS Settings
- Select Manual to manually enter a new address
- A screen will now appear to enter an address.
- If you're using Open DNS, enter 208.67.222.222
- If using Google DNS, enter 8.8.8.8.
- If using another third-party service, enter the primary address here.
- After confirming the primary address, you'll next be prompted to enter a secondary address
- If you're using Open DNS, enter 208.67.220.220
- If using Google DNS, enter 8.8.4.4
- If using another third-party service, the secondary address should go here.
If you wish to revert back to your default DNS settings at any point in time, simply switch your DNS settings back to Automatic.
Note: If you're using an IPv6-enabled connection, the above IPv4 addresses can be used for IPv6 DNS lookups.
6. Enable Quality of Service (QoS)
While this tip is only recommended for our more advanced readers, enabling Quality of Service (QoS) can also bring a notable bump in the speed of your Xbox One downloads. Enabled through your router, QoS manages bandwidth depending on the current traffic on the network. This allows you to prioritize certain traffic types, to ensure bandwidth is allocated to your Xbox One when required.
However, with QoS tied to your router settings, the exact method and complexities behind the feature vary from model to model. We recommend searching online for your exact router, for further information on the feature.
Still need Xbox One help?
Experiencing other issues with your Xbox One? Need help with that new multiplayer game? Take a look at our Xbox Help page for more tips and tricks.
Updated October 8, 2018: Refreshed this guide with our latest Xbox One networking tips.
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